mapale shop
Shipping Policy
Shipping Policy
After placing your order, allow up to 2 business days (Monday – Friday by 2pm EST) for orders to be processed before shipping. Orders place during the weekend or Holidays will be processed the following business day. Transit times are based on business days (not counting Saturdays and Sundays as well as holidays)
- DELAYS
Mapalé is not responsible for transit time or delays in shipping listed below:
- Incorrect/incomplete address provided during the checkout process.
- Any shipping delays due to unforeseen events, weather, or other natural causes.
- Loss or theft of order after being shipped.
If you are experiencing non-delivery or your tracking information states that your package was delivered by the carrier, but you have not received it, you must contact the carrier and/or file a claim.
We will assist in working with the carrier to complete the claims process. Please note claims can take up to 30 days to complete. Times might differ depending on carriers and investigation.
Mapalé is not responsible for packages that have been reported as delivered by the carrier.
We do not issue store credit nor refund for packages that carriers confirm has being delivered or deliver past the estimated arrival timeframe.
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US DELIVERY / DOMESTIC SHIPPING
Accurate shipping times and price will be calculated by zip code at check out. We are not liable for any delays to shipping outside of our control. Shipping times may differ for delivery outside of the contiguous United States, e.g., Hawaii, Alaska, Puerto Rico, etc.
Free Shipping after $75 within the U.S. Continental Only
- Discreet Packaging:
Your order will be shipped to you in a plain shipping polybag, or a carrier plain polybag with your name and address. No information about the product can be seen from the outside.
- INTERNATIONAL SHIPPING
We are currently not offering international shipping but will keep our customer base updated of any new shipping information. We are foreseeing shipping to the international in the future.
