Refund policy

Returns & Exchange Policy

Due to the intimate and hygienic nature of our products, the majority of merchandise sold by Mapalé is considered final sale and is not eligible for return or exchange. By placing an order on www.MapaleShop.com, the customer acknowledges and agrees to the terms outlined below.

 

Eligible Merchandise. 

Only the following categories may be considered eligible for return approval:

  • Dresses
  • Beach Cover Ups
  • Items confirmed by Mapalé as defective or incorrectly shipped

All other categories, including but not limited to lingerie, bodysuits, teddies, panties, costumes, swimwear, accessories, and intimate apparel are FINAL SALE and are not eligible for return, exchange, refund, or store credit.

 

Return Conditions

Approved return items must meet ALL of the following conditions:

  • Return request submitted within 10 days of delivery
  • Item received by Mapalé within 30 days of delivery
  • Item must be unworn, unwashed, unused, and free of odors, stains, makeup, deodorant marks, pet hair, perfume, or damage
  • Item must be returned exactly as received, including all original tags, barcodes, hygienic liners, packaging, accessories, and inserts
  • Sets must be returned complete and cannot be partially returned
  • Packaging must be unopened and undamaged where applicable

Mapalé reserves the right to deny any return that does not strictly comply with these conditions. All return eligibility determinations are made solely at Mapalé’s discretion.

 

Return Pre-Authorization. All returns require a Return Merchandise Authorization (RMA), which must be obtained within 10 days of your receipt of the item. Any items sent back without an RMA will be refused and shipped back to you. Please email ds@mapale.com to request an RMA before shipping back your item. We do not provide shipping labels or pay for shipping charges unless the return was due to our error. *Original shipping fees are non-refundable

 

Refunds & Store Credit

Approved returns are eligible for STORE CREDIT ONLY. No cash refunds will be issued.

Original shipping charges, handling fees, duties, taxes, Route protection fees, and any other service charges are non-refundable.

Store credit will only be issued after the returned merchandise has been received, inspected, and approved by our returns department. Processing may take up to 14 business days after delivery of the return.

Mapalé reserves the right to deduct any applicable discounts, promotions, free item values, or restocking-related costs from issued store credit.

 

Exchange Policy. All exchanges are subject to the Return Policy. For a different size or color, please place a new order and request an RMA. It may take up to 14 days from our receipt of your item to process returns and issue store credit, when eligible. Store credit cannot be applied to new orders until your return is approved and processed.

 

If store credits or gift cards are used for any order, refunds will be issued to store credit or gift card first. Any remaining balance will be refunded to the payment method used to place the order.

 

All applicable promotions, discounts, offers, free items (as part of a qualifying purchase) and coupons granted at the time of purchase will be prorated and applied to the amount of refund or credit.

 

Only merchandise purchased from www.Mapaleshop.com will be accepted for returns and exchanges. Merchandise purchased from other specialty stores or department stores must be returned to the store from which it was originally purchased

Final Sale Items

The following items are always FINAL SALE:

  • Intimate apparel
  • Bodysuits
  • Panties
  • Hosiery
  • Swimwear
  • Costumes
  • Sale or clearance merchandise
  • Promotional items
  • Gift cards
  • Items marked “Final Sale”

IF ORDER IS UNDELIVERABLE OR REFUSED:

Shipped items that are either refused by the customer or cannot be delivered by the carrier, will be returned to Mapalé. The customer will be credited for the product cost and tax, if it is returned, minus shipping and handling. The customer will be required to place a new order and will be responsible for any associated shipping charges.

Mapale is not responsible for any misdelivered packages by the mail carriers (FedEx, UPS, USPS), Once a package has left our distribution center, we are no longer responsible, and any damaged or lost packages must be taken up with the shipping company directly for a credit or reimbursement. 

Lost, Stolen, or Carrier Issues

Once an order has been transferred to the carrier (FedEx, UPS, USPS, DHL, etc.), responsibility for delivery transfers to the carrier and customer.

Mapalé is not liable for:

  • Lost packages
  • Stolen packages
  • Carrier delays
  • Misdelivered shipments
  • Delivery exceptions caused by the shipping carrier

Claims related to transit issues must be submitted directly with the carrier.

For return inquiries:
ds@mapale.com
1.888.402.0012